Customer Advocacy Group membership information

Essential Energy builds, operates and maintains one of Australia’s largest electricity distribution networks, providing a vital service to over 890,000 regional, rural and remote customers across 95% of NSW and parts of southern Queensland.

During December 2024 we are seeking new members to join our Customer Advocacy Group (CAG). Our CAG members play a pivotal role in helping Essential Energy deliver safe, reliable and affordable electricity to our customers while supporting our regional communities.

It is not necessary to be an ‘energy expert’. The beauty of the CAG is that members have varying levels of energy industry knowledge and diverse perspectives to contribute to the discussion. However, members must be an Essential Energy customer or work for organisations advocating for the interests of Essential Energy customers.

Quarterly meetings are often held in our regional communities to learn more about our business. Information is shared with CAG members prior to meetings to enable CAG members to seek feedback from their organisation and community to inform discussions. CAG members should identify issues and topics relevant to customers, review documents as needed, and distribute key information such as Community Updates, Fact Sheets, and Newsletters. Additionally, members contribute to Essential Energy’s annual Energy Charter Disclosure Statement and regulatory proposal engagement.