Essential Connections

As part of our transformation program, Essential Energy is making the end-to-end connections process easier and simpler. Based on feedback we received from customers on how we can improve our connections process, we launched the BetterConnect - Connections project to help us achieve best practice systems by upgrading our technology and improving the processes for connections.

Our vision is to deliver an outstanding customer connection experience across the end-to-end process including self-service; so you have easy-to-understand and accurate information wherever, whenever, and however you need it.