Essential Connections portal go live Monday 6 June
What is Happening?
In just a few days the new Essential Connections self-service portal will go live, on Monday 6 June.
From Monday, all Low Voltage (LV) connection enquiries and applications are to be created and submitted through the new portal.
All High Voltage (HV) enquiries, applications, design, construction, testing and quality assurance processes will be transitioned to Essential Connections in future phases of the project.
Getting ready for Monday 6 June 2022
Read only access to Connections web portal from Wednesday 1 June to Monday 6 June (no applications can be submitted from midday Wednesday 1 June).
From midday Wednesday 1 June, connection enquiries and applications can no longer be submitted via the Connections web portal, while we switch over to the new Essential Connections portal.
Registered users will still be able to log in, with read only access, to view applications previously submitted.
Activating your Essential Connections account for Level 1 & 2 ASPs and ECs
Level 3 ASPs will continue to use their current access.
Before you can access the Essential Connections portal and submit enquiries and applications, you will need to activate your account.
On Sunday 5 June, you will receive a welcome email from our secure access management provider OKTA with a link through to the Essential Connections portal.
Where to go for support from Monday 6 June.
We have updated our website to provide you all the information and support you need. Please go to the new support page on the Essential Energy website, there is a search bar where you can ask questions about the Essential Connections portal and search for key information.
Below are some great knowledge articles which answer key questions you may have in the first few days:
- Requesting access to the Essential Connections Portal
- Login and enrol for access to the Essential Connections Portal
- Resetting your password
- Multi-Factor Authentication (MFA)
What do you need to do?
- Look out for your activation email on Sunday evening 5 June 2022.
- Watch the quick “how to enrol video”
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
